When we read through the reviews on this page, a few themes come up again and again. The first is how well we keep in touch. People often say that clear updates made the whole move feel simple. They knew when we would arrive, what would happen next and who to call with a question.
The second theme is care. Customers mention that their furniture arrived with no damage, and that every item turned up in the same state it left in. This is the part of the job we take most seriously. We wrap furniture, pad fragile items and load the van so nothing can shift on the road.
The third theme is going a step further than the job needs. Some reviews talk about our team helping with tasks beyond the basic move. Others say we helped with the paperwork for a move abroad, or that we delivered on the date we agreed. These small things add up to a calm moving day.
We also see many reviews from people moving between the UK and Europe. Some had moved from England to Switzerland, or from Zurich to London. These moves need more planning, so it is good to see that customers felt well looked after from start to finish.
Reviews are one of the best ways to judge a removal firm. But it helps to read them with care. Start by looking at the total number of reviews and the overall score. A firm with a long list of reviews gives you a clearer picture than one with only a handful.
Next, read some of the reviews in full, not just the stars. Look for details that match your own move. If you are moving a flat in London, look for reviews about flat moves. If you are moving abroad, look for reviews about customs, timing and delivery in another country.
Pay attention to how recent the reviews are. A firm can change over time, so recent reviews tell you more about the service you will get today. It is also worth seeing how a firm replies when someone is not happy. A calm, helpful reply is a good sign.
Finally, use reviews alongside other checks. Ask for a written quote after a survey, check what insurance is included and ask who will carry out the move. Reviews tell you how a firm has treated others. A clear quote tells you how it plans to treat you.
A good review starts long before moving day. It starts with the first call. We listen to what you need, ask about access and parking, and look at what you are moving. This lets us send the right number of people and the right van, so the day does not run late.
Before the move, we confirm the date, the arrival time and what is included. If anything changes on your side, such as a late key handover, we try to work around it. Clear plans on both sides mean fewer surprises on the day.
On the day, our team protects floors and doors, wraps your furniture and loads the van with care. We check in with you before we leave, and again when we arrive at your new home. Furniture goes into the right rooms, and anything we took apart is put back together.
After the move, we are still here if you have a question. If something is not right, tell us and we will work with you to fix it. We would rather solve a problem than have a customer feel let down. A quick, honest chat usually sorts out most issues, and it helps us learn for next time.
Every review we get is read by our team. Good reviews are a real lift for our movers, who work hard on long days to get every item to its new home. When a customer names a member of the team, we make sure that person hears about it.
Feedback that points out a problem is just as useful. It shows us where we can do better, whether that is how we pack a certain item, how we plan parking or how we keep you updated. We use these points to change how we train our team and plan our moves.
If you have moved with us, we would love to hear how it went. A few honest lines help other people choose the right mover for their own move. They also help us keep doing the things our customers value most.
If the reviews on this page have helped you decide, the next step is simple. Get in touch and tell us about your move. We will ask a few questions about your home, your dates and where you are going. Then we can give you a clear quote.
We help with all kinds of moves. That includes house and flat removals, office moves, European removals and secure storage. Whatever kind of move you have in mind, you can call us on 07428474474 or 02080444474, or email info@elitemoving.co.uk.
The reviews on this page are posted on Google by people who have moved with us. A tool called Trustindex pulls them through and shows that Google is the original source. We do not write, edit or pick the words. Each review is shown as the customer wrote it, good or bad.
Search for Elite Moving on Google and choose the option to write a review. Give a star rating and a few lines about your move. It helps other people if you say what kind of move it was, such as a flat move, an office move or a move to Europe.
Please tell us first, by phone on 07428474474 or 02080444474, or by email to info@elitemoving.co.uk. Give us the date of your move and what went wrong. We would much rather put things right quickly than leave you unhappy. You are still free to leave an honest review.
Yes. Our customers write about all kinds of moves. Some reviews are about local moves around London. Others are about moves to and from Europe, such as moves between England and Switzerland. Reading a few that match your own move is a good way to see what to expect.
